How can we help you?
Do you have a question about your order or simply need advice? Don't hesitate to contact us... Fred & Gabie would be delighted to talk with you!
Are you a professional?
Do you want to resell our products?
Are you a Makeup Artist?
Are you a journalist?
Contact us using the form above, Fred and Gabie will get back to you quickly!
FREQUENTLY ASKED QUESTIONS
PRODUCTS
Why choose a certified organic & vegan complexion range?
Our range, including Le Bio de Teint and Le Bio Correcteur, is carefully crafted with natural and certified organic ingredients. Their light and delicate textures obtain a perfect score of 100/100 on YUKA and are free of harmful chemicals, allergens, GMOs, pesticides and endocrine disruptors. Offering adjustable coverage, they nourish and hydrate the skin, ensuring a naturally unified and luminous complexion all day long.
What is my shade?
Take our quick and easy quiz, designed by Fred, our founder and 40-year experienced makeup artist. She will be happy to advise you! Rest assured, our fluid formulas stretch easily on the skin and adapt to the natural shade of your face, which reduces the risk of making mistakes.
I have skin prone to eczema, acne, rosacea.. can I use your products?
Our range is specially formulated to suit all skin types, even the most sensitive. With water-free formulas, they are exceptionally rich in certified organic active ingredients, gentle, non-comedogenic and hypoallergenic. These products hydrate the skin while protecting and soothing it.
Can you send me samples?
For ecological reasons, we do not offer samples. However, you can consult the list of our partner points of sale to test our products directly in store. If you prefer, do not hesitate to answer our quick and easy questionnaire to get personalized advice from Fred, our founder and experienced makeup artist for 40 years.
DELIVERY
How can I track my order?
Once your order has been shipped by our logistics center, you will receive an email containing your tracking number. (remember to check your SPAM). Do not hesitate to check your customer area for more information.
PAYMENTS
When should I enter the promo code to benefit from it?
Once you have subscribed to our newsletter, you will receive a promo code by email (don't forget to check your SPAM folder). You will just have to insert this code when validating your order in your basket.
MY ACCOUNT
Where can I find my invoice?
You can download your invoice directly from your customer area on our website by logging into your account. If you have any difficulties accessing your invoice, please do not hesitate to contact us at contact@fredmecene.com.